DOX EPARTS TAKES YOUR SPARE PARTS BUSINESS ONLINE
DoX eParts is an extensive system for an online spare parts business. It covers everything needed to take the spare parts business online – tools for producing online spare parts catalogues along with a spare part portal and an online store. With DoX eParts, you will create a revenue stream that runs through the product’s entire life cycle, instead of only seeing profit at the point of sale.
Taking your spare parts business online enables your business to grow exponentially.
Automating the production of spare parts catalogues and after-sales processes decreases the amount of work and costs.
Quality spare parts catalogs and a modern customer service portal provide a top-notch service experience for the customer.
Continuously up-to-date spare parts catalogues and high-quality customer service result in satisfied customers and increased sales.
GROW YOUR SPARE PARTS BUSINESS TO A NEW LEVEL
Taking your spare parts business online allows for the business to grow significantly. The spare parts portal improves customer service and results in less work for the staff and fewer ordering mistakes. This in turn increases customer satisfaction and spare part sales. Also, automating the production of spare parts catalogues makes the manufacturing process easier. It decreases the amount of work needed and ensures the catalogues are always up-to-date.
Why is DoX unique?
An interactive spare parts catalogue
LinkOne’s interactive spare parts catalogue is easy and enjoyable to browse. Appropriate spare parts are easy to locate, minimizing the number of mistakes made when ordering.
Online spare parts store designed for equipment manufacturers
As the only provider in the market, DoX eParts includes an online spare parts store designed specifically for appliance and equipment manufacturers.
Same material, different stakeholders
With DoX eParts, it is possible to share the same material with all stakeholders. The material can be adjusted appropriately for each user.
DoX eParts contains everything you need to take your spare parts business online – the tools for producing electronic spare parts catalogues and a spare parts portal that includes an online store.
DoX eParts consists of seven modules. The electronic spare parts catalogue acts as the base for the other modules from which you can choose to assemble just the right group of modules for your business.
LinkOne -online spare parts catalogue
LinkOne, built into DoX eParts, is a modern system for electronic spare parts catalogues that allows you to produce interactive visual catalogues to suit various stakeholder needs.
LinkOne online spare parts store
In the DoX eParts online spare parts store, users can easily use the same user interface to order the spare parts they have selected from the catalogue. The order is delivered directly to the equipment manufacturer’s information system according to their specifications.
With the DoX eParts warranty handling module, the user can choose spare parts and make an online warranty claim. The claim is delivered to the equipment manufacturer who can then forward the request to, for example, a subcontractor.
Reports are used for tracking how users are utilizing the service. The reports are in Excel format and so usable with the tools Excel provides. You can, for example, track which parts have been viewed most often.
The user has a service manual for each machine to document all the maintenance, repairs, changes and possible warranty processes that have been performed. Any information on orders and claims is automatically transferred to the service manual.
DoX eParts enables marketing to be automated and very targeted. The portal can be used for tracking customer behaviour in the portal which will yield information for targeted marketing. For example, an advertisement shown right before an appliance’s maintenance is due is often successful.
DoX eParts Assistant
DoX eParts Assistant streamlines the process of producing spare parts catalogues. Producing LinkOne catalogues with its smart features is both simple and pleasant. The Assistant is integrated into the company’s systems, making production automated.
DoX CMS Integration
When DoX eParts is integrated into the DoX system, all operating and maintenance instructions produced in DoX CMS will automatically become a part of the electronic spare parts catalogue.