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DoX eParts TAKES YOUR SPARE PARTS BUSINESS ONLINE

DoX™ eParts is an extensive system for an online spare parts business. It covers everything needed to take the spare parts business online – tools for producing online spare parts catalogs, along with a spare part portal and an online store. With DoX eParts you’ll create a revenue stream that runs through the product’s entire lifecycle, instead of only seeing profit at the point of sale.

dox_icon_128

DoX eParts TAKES YOUR SPARE PARTS BUSINESS ONLINE

DoX™ eParts is an extensive system for an online spare parts business. It covers everything needed to take the spare parts business online – tools for producing online spare parts catalogs, along with a spare part portal and an online store. With DoX eParts you’ll create a revenue stream that runs through the product’s entire lifecycle, instead of only seeing profit at the point of sale.

dox_icon_128

DoX eParts TAKES YOUR SPARE PARTS BUSINESS ONLINE

DoX™ eParts is an extensive system for an online spare parts business. It covers everything needed to take the spare parts business online – tools for producing online spare parts catalogs, along with a spare part portal and an online store. With DoX eParts you’ll create a revenue stream that runs through the product’s entire lifecycle, instead of only seeing profit at the point of sale.

DoX eParts TAKES YOUR SPARE PARTS BUSINESS ONLINE

DoX™ eParts is an extensive system for an online spare parts business. It covers everything needed to take the spare parts business online – tools for producing online spare parts catalogs, along with a spare part portal and an online store. With DoX eParts you’ll create a revenue stream that runs through the product’s entire lifecycle, instead of only seeing profit at the point of sale.

Value

In many cases, taking the spare parts business online exponentially grows the business.

Efficiency

Automating the production of spare parts catalogs as well as after-sales processes will result in less work and fewer costs.

Quality

Quality spare parts catalogs and a modern customer service portal make for a top-notch customer service experience.

Satisfaction

Continuously up-to-date spare parts catalogs and high-quality customer service result in happier customers and increased sales.

GROW YOUR SPARE PARTS BUSINESS TO A NEW LEVEL

Taking your spare parts business online allows for the business to grow significantly. The spare parts portal improves customer service and results in less staff work and fewer ordering mistakes. This, in turn, improves customer satisfaction and increases spare part sales. Automating the production of spare parts catalogs also makes the manufacturing process easier. This saves work and allows for the catalogs to always be up-to-date.

AUTOMATED PRODUCTION OF SPARE PARTS CATALOGS AND A MODERN SERVICE PORTAL

Why is Dox eParts unique?

An interactive spare parts catalog

LinkOne’s interactive spare parts catalog makes browsing the catalog easy and fun. With the right spare parts easily located, fewer mistakes are made in ordering.

An online spare parts store designed for equipment manufacturers

DoX eParts contains the market’s only online spare parts store designed for appliance and equipment manufacturers.

Same material, different stakeholders

DoX eParts makes it possible to share the same material with all the different stakeholders. The material can be adjusted differently for each user.

All in one

DoX eParts contains all you need to take the spare parts business online – the tools for producing electronic spare parts catalogs and a spare parts portal, including an online spare parts store.

DoX eParts consists of seven modules. The electronic spare parts catalog acts as the base for the other modules, from which you can choose to assemble just the right group of modules for your business.

LinkOne online spare parts catalog

LinkOne, built into DoX eParts, is a modern system for electronic spare parts catalogs that allows you to produce interactive visual catalogs to suit various stakeholder needs.

LinkOne online spare parts catalog

In the DoX eParts online spare parts store, users can easily use the same user interface to order the spare parts they have selected from the catalog. The order is delivered directly to the equipment manufacturer’s information system in the desired manner.

Warranty handling

With the DoX eParts warranty handling module the user can choose spare parts and make an online request for warranty processing. The request is delivered to the equipment manufacturer, who can forward the request to, e.g., the subcontractor.

Reporting

Reports are used to track how users are utilizing the service. The reports are in Excel format, so they can be accessed with Excel-provided tools. You can track, for example, which parts have been viewed most often.

Service manual

The user has a service manual for each appliance to document all the maintenance, repairs, changes and possible warranty processes that have been performed. Any information on orders and claims is automatically transferred to the service manual.

Marketing

The DoX eParts enables marketing to be highly automated and targeted. The portal can be used to track how the customer behaves in the portal, yielding insights for targeted marketing. For example, an advertisement shown right before an appliance’s maintenance is due is often successful.

DoX eParts Assistant

DoX eParts Assistant streamlines the company’s process of producing spare parts catalogs. Producing LinkOne catalogs with its smart features is both simple and pleasant. The assistant is integrated into the company’s systems, making production automated.

DoX CMS Integration

When DoX eParts is integrated into the DoX system, all the operating and maintenance instructions produced in DoX CMS will automatically become a part of the electronic spare parts catalog.

YOU’RE MORE THAN A WRITER. YOU’RE A CONTENT MANAGEMENT HERO.

A real hero works harder – and smarter. DoX eParts brings you the tools for effective and productive work.

FIND OUT HOW DoX ePARTS WILL ASSIST YOUR COMPANY IN DIFFERENT AREAS

After-sales

Introducing DoX eParts’ online store for spare parts will result in smoother after-sales processes and increased sales.

Documentation

Less manual work, better quality in spare parts catalogs, and easier maintenance

Marketing

Marketing is much more effective when you can target actions based on customer profiles. For example, ready-made spare part sets may be advertised when a scheduled maintenance is coming up.

Customer service

Continuously up-to-date spare parts catalogs and an online channel for service reduce the need for personal customer service, while improving customer satisfaction.